Privacy Policy

Introduction

Welcome to https://dune-buggy-experience-dubai.terratrek.net! We are committed to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users who interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://dune-buggy-experience-dubai.terratrek.net.
Mobile applications and software developed by us for user access.
Online services offered through our platform.
Interactive features on our websites, such as forms, surveys, and competitions.

Please note that this policy does not extend to third-party platforms or services linked from our website, which have their own privacy policies governing data collection and usage.

Processing Activities

This policy is designed to guide our interactions with users in the following scenarios:

Using Our Services: When you sign up as an authorized user for any of our applications or services, we collect and process your personal information.
Visiting Our Websites: Each time you access our websites, our systems log certain information, including but not limited to IP addresses, browser type, device characteristics, referring URLs, and the date and duration of visits.
Communications: We may reach out to you via various communication channels, such as email, phone calls, or SMS messages, for promotional purposes, updates, or transactional notifications.

Personal Data Collection

We collect multiple types of personal data, including:

Account Information: This includes your username, registration details, and password (hashed and salted for security).
Payment Details: Any financial information you provide during transactions, such as credit card numbers, billing addresses, and payment history.
Financial and Purchase Data: Details about your bookings, orders, and financial interactions with our company.
Mobile Device Identifiers: Unique device identifiers, advertising IDs, or similar data from mobile devices used to access our services.
Location Information: GPS coordinates or other location-based data when you use our location-enabled services.
Feedback and Reviews: Any comments, suggestions, or ratings you provide through surveys, feedback forms, or product review sections.
Social Media Information: Data from social media platforms when users choose to log in via these accounts for a seamless experience.
Product Preferences: Your choices and preferences regarding our products and services, which help us personalize your user experience.

We obtain this data through direct user input, tracking technologies, and, in some cases, third-party partners who assist us in delivering our services.

Cookies Policy

We employ cookies to enhance your browsing experience and gather analytics:

Strictly Necessary Cookies: These are essential for the basic functionality of our website and apps, ensuring smooth navigation and security.
Preference Cookies: Used to remember user preferences, such as language settings or layout choices.
Analytics Cookies: These track users’ interactions with our site, providing insights into performance and areas for improvement.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and the purpose of data collection:

Legal Compliance: We may need to retain personal data for legal reasons, such as tax, accounting, or regulatory obligations.
Business Needs: Personal data is stored for as long as it is necessary for providing our services, fulfilling transactions, and improving our operations.
Data Anonymization: Once the retention period ends, we anonymize or delete personal data unless required otherwise by law.

Security Measures

We take robust measures to protect your personal data:

Implementing industry-standard encryption protocols for secure data transmission.
Employing secure hosting environments and regular security audits.
Limiting access to sensitive data on a need-to-know basis.
Training our staff about data protection best practices.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not intentionally collect or solicit personal information from this age group.

Your Rights (Depending on Your Location)

In compliance with regional data protection laws, you have certain rights regarding your personal data:

Access: Request access to the personal data we hold about you and its processing details.
Rectification: Have your inaccurate or incomplete personal information updated or corrected.
Erasure (Right to be Forgotten): Ask for the deletion of your personal data when there is no compelling reason for its retention.
Restriction: Limit our use of your personal data under certain circumstances.
Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Object: Object to the processing of your data where we rely on legitimate interests.
Non-Discrimination: Be free from discriminatory practices based on certain personal aspects.
Appeals/Complaints: Have your concerns addressed through an effective appeal or complaint mechanism, and be informed about any actions taken as a result.

To exercise these rights or for data-related inquiries, please contact our Data Protection Officer at the address provided below.

Changes to Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page with a revised effective date. We encourage users to review this policy periodically.

Contact Information

For any questions, concerns, or requests related to data privacy:

Email: contact@dune-buggy-experience-dubai.terratrek.net
Postal Address: [Provide the physical address]